Free Shipping*

If your order totals 500aed or more, and you are located in the Emirates of Dubai, Abu-Dhabi or Sharjah city limits only, you qualify for free delivery.

*For all other areas as well as areas outside of city limits, we reserve the right to add a nominal delivery charge. 

All orders less than 500aed carry a nominal charge as well

Once your order is placed and confirmed, you will receive an email or phone call to confirm the delivery day and time.


 

Shipping into UAE

Furniture items are stocked in our warehouse and generally ship within 2-3 business days unless otherwise stated in the product description.

Items marked as "Pre-Order" have the delivery information stated in the description of the product. Please read this carefully, you might want to reconfirm this info before placing your order.

Some products may be shipped directly from the manufacturer to you. Each product may have specific shipping lead times. Orders with multiple items may have different arrival dates.

Most of our products ship within 2-3 business days. Items with longer lead times (including made to order rugs or beds) have the approximate lead times listed in the product description.  

Items are shipped via courier to your door and where possible we will assist with product assembly. 


 

Returns and refunds 

We do not accept returns nor exchanges. In case of doubts you are welcome to visit our Studio located in Dubai Investment Park 1 to see the products in person. You can also read the detailed product descriptions, call or email for more information. Efforts are made to ensure you get an accurate picture and description of the products so you can make an informed decision. 

 


 

Replacements / Refunds / Defects 

We offer replacements on all merchandise damaged during delivery or on arrival, although we will do everything in our power to ensure your item is packaged properly to arrive safely. If you do receive a package with a damaged item please take a photo of both the damaged item and the damaged packaging it came in.

Complaints and / or photos may be received within 24 hours of delivery. 

 


 

Shipping International

For international shipping please drop us a message, so we can calculate the shipping costs.

All international orders may be subject to taxes and duties. These fees are charged by your respective government and are entirely separate from any shipping fees.
**Please note, packages can be delayed by customs, which unfortunately is out of our control. This is a rare occasion, but it can happen. **

 

General conditions
Due to the handmade nature and use of natural materials for our products, each item is unique and no two are the same. We value craftsmanship and natural materials and therefore don’t see this as imperfections, but believe this is proof of its uniqueness and adds to the beauty and charm of our products.

Payments
We offer the following payment options :

- Credit and Debit card through the PostPay portal (www.postpay.com) for Visa, MasterCard, Amex and other major International cards.

- Installments through PostPay portal (www.postpay.com) for Visa, MasterCard, Amex and other major International cards - Debit and Credit cards accepted for installments. 
- Cash on collection from our warehouse only. 

All sales prices mentioned on our website are in UAE dirhams (AED) and include of VAT. 

Order processing and Business hours

Sunday to Wednesday from 9:00 - 17:00 pm.
Thursday 9:00 - 15:00.
Friday: Closed
Saturday 9:00 - 15:00

We do our best to make sure that our website has the best product and impression photos, to show the right colours and bringing its size into perspective. All dimensions and specifications are mentioned under product information.

However, if you have any questions or queries, please send us a message or give us a call to  assist you further. 


All orders are delivered during business days. Business days do not include weekends and national UAE holidays. Orders placed on weekends and holidays will not be processed until the following business day.

Orders placed after 4 PM UAE time will not be processed until the following business day.

 

Please feel free to email, call or WhatsApp us with ANY questions, we're here to help!

Email: info@theloomcollection.com

Tel: +971 56 682 9561